Scaling Digital Healthcare with AI-Powered Automation
How a fast-growing healthtech provider expanded 4x without increasing headcount
A rapidly growing digital health company delivering at-home treatment for chronic conditions through a direct-to-consumer model. Founded in 2022 and led by licensed clinicians, the organization provides patients with access to testing and personalized care—without requiring in-person visits or prescriptions. Its mission is to bring lasting relief to individuals historically underserved by traditional care systems.
Customer Challenges
As demand surged, the company faced mounting pressure to scale while keeping operations lean and compliant.
- Manual Processes - Slowed patient onboarding and treatment delivery.
- Data Management Limitations - Growing data volume required a more scalable infrastructure.
- Support Strain - Rising inquiries put pressure on engagement workflows.
- Geographic Expansion - Entering new markets required consistent, efficient processes.
Stellar’s Solution
Stellar implemented a comprehensive AI-powered operational stack to support national-scale growth
- RPA & Agentic Workflows - Automated backend tasks to reduce manual load and improve speed.
- AI-Driven Data Engineering - Enhanced data handling for faster, more accurate patient care.
- Customer Workflow Automation - Created a seamless experience from test kit orders to treatment delivery.
“Thanks to Stellar’s AI and automation expertise, we’ve been able to scale our operations rapidly and responsibly without adding headcount. It’s enabled us to make high-quality care simple, convenient, and affordable for more people.”
Founder
Outcome and Benefits
In just two years, the company scaled from a handful of states to 21 — achieving 4x growth with no increase in headcount. Stellar’s solution enabled them to:
- Scalable Patient Delivery
- Serve tens of thousands of patients efficiently
- Operational Efficiency Gains
- Improve turnaround times and reduce operational costs
- Accelerated Market Expansion
- Expand to new markets faster
- Consistent, High-Quality Care
- Maintain a high-quality patient experience at scale