Automating Global Quality Compliance with AI-Powered Data Classification

Stellar helped a global medical device company eliminate a 100,000-case compliance backlog in a single afternoon using AI-powered data classification. Transforming a year-long manual process into an automated, scalable workflow.

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About the Customer

A global medical device manufacturer with operations in over 160 countries and U.S. headquarters in Denver. The company produces life-saving equipment used daily in hospitals and clinics worldwide, including dialysis and cell therapy machines. To support its distributed device footprint, the organization operates a centralized technical support call center handling urgent troubleshooting requests from healthcare professionals around the globe.

Customer Challenges

The company was facing a serious backlog of unreported device incidents, over 100,000 case. A major compliance risk.

Translation and Interpretation - Technicians in the field spoke various languages and relied on translation services to contact the U.S.-based call center.
First-Line Support Gaps - Call center reps lacked deep technical expertise, creating a disconnect in problem resolution.
Manual Workflows - Incident notes, call transcripts, and device logs were scattered across systems in various formats.
Regulatory Pressure - The company was assembling a 6 – 8 person team to manually classify incidents and produce reports in government-mandated formats — a process expected to take a full year.

Stellar's Solution

Stellar delivered an AI-powered solution that unified and automated the entire incident reporting and analysis workflow.

Multimodal Data Ingestion - Combined unstructured data (notes, transcripts, multilingual call audio) with structured machine data (IoT logs and telemetry).
AI-Powered Classification Engine - Automatically reviewed and classified incidents in accordance with regulatory standards.
Generative Summarization & Formatting - Converted cases into compliant government-ready formats in minutes.
Root Cause Intelligence - Identified patterns and systemic failures — such as faulty components, poor manufacturing practices, and field training gaps.
Scalable Multilingual Capability - Enabled accurate processing of incident data across dozens of languages and regions.

Stellar has been a key AI partner for our company. Their Microsoft AI expertise has made a profound impact on our business operations and continually ensures we are deriving meaningful value with our AI investments.”

VP of Digital Transformation

OUTCOME AND BENEFITS

The AI solution cleared a year’s worth of compliance backlog — in a single afternoon. This radically accelerated regulatory reporting and opened the door to proactive quality improvements:

100,000+ Incidents Processed
Cleared within hours instead of a projected year
Full Compliance Achieved
Government formats were automatically applied and verified for accuracy.
People Redeployed Strategically
Analysts once tied up in manual classification were reassigned to investigate root causes and improve operations.
Improved Quality Control
Pinpointed recurring issues tied to specific suppliers, factories, or training practices.

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